Tell Us How We Did!
We send a job completion survey to each customer after project completion. If customers give us permission to publish the reviews, we post them on this page.
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Camilla C.Sunflower, ALReviewed on July 10th, 2022
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value I really appreciated that Special Touch worked me in quickly to get us back up and running as soon as possible. They are professional, worked with us on a multi site cost, and provided exactly what they promised and when they promised it. Great service!
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Jennifer G.Gadsden, ALReviewed on May 27th, 2022
Services: Mold inspection, Water damage-related cleanup & repair Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
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Pinkie DG P.Tibbie, ALReviewed on May 18th, 2022
Positive: Professionalism, Punctuality, Quality Ryan is very knowledgeable and dependable. He explained in detail everything they were doing and ensured we could contact them anytime...day or night! Services: Water damage-related cleanup & repair, Sewage cleanup
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Sara C.Boaz, ALReviewed on May 11th, 2022
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value I had a water damage in my lake house and Special Touch Restoration came out on a Sunday night and took care of everything amd they dealt with my insurance company so I didn’t have to do anything. They are the best company and the owner and the crews were absolutely great to work with! Service: Water damage-related cleanup & repair
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Michelle S.Trussville, ALReviewed on May 3rd, 2022
Services: Water damage-related cleanup & repair, Water damage-related mold removal Positive: Professionalism
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Nathan B.Arab, ALReviewed on April 28th, 2022
Positive: Punctuality, Responsiveness
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Leah C.Trafford, ALReviewed on April 20th, 2022
Positive: Professionalism, Responsiveness Nathan with special touch restoration was so helpful and responsive with my mold issues.
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Chantay T.Oneonta, ALReviewed on April 14th, 2022
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Very professional and thorough. He cared about finding out what the problem could be and offered advise and education about the issues I asked about. So very happy to encounter someone that cares about people and the quality of their work and reputation. I am having him come back for inspection of other areas of my house soon to see if I have any other issues.
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Matt A.Vinegar Bend, ALReviewed on April 6th, 2022
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Excellent service, great response, good value. Recommended. Services: Mold inspection, Water damage-related cleanup & repair, Water damage-related mold removal
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Dr. Mitch R.Anniston, ALReviewed on April 3rd, 2022
Positive: Professionalism, Punctuality, Responsiveness Wes performed the water damage cleanup and removed all of the damaged flooring. In addition, he completed documents that were requested by the insurance company. Service: Water damage-related cleanup & repair
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Karen T.Wagarville, ALReviewed on March 30th, 2022
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Nathan and crew were on site at our home within just a few hours of my distress call due to a flood in our historic log cabin. They saved as much as they could and treated our home with love and respect. I would definitely recommend them for any kind of salvage and restoration! Service: Water damage-related cleanup & repair
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Mic R.Huntsville, ALReviewed on March 23rd, 2022
Service: Water damage-related cleanup & repair Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
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Doug L.Madison, ALReviewed on March 7th, 2022
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value We had a galvanized cooling duct that was left without insulation and the condensation caused mold to develop on the drywall/baseboards. Called and they got out there promptly and handled it with no problems. Nathan and his crew were fast, professional and did a great job. They left the area in pristine condition AND the price was good! Will be my first call if ever needed again. Service: Water damage-related mold removal
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Chris K.Vinemont, ALReviewed on March 2nd, 2022
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Polite & Professional. I received a Very Good & HONEST Job & Would definitely recommend. Thanks Chris Service: Water damage-related cleanup & repair
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Debbie H.Decatur, ALReviewed on February 24th, 2022
Positive: Professionalism, Punctuality, Quality, Responsiveness Very satisfied with services provided. Workers were punctual, and cleaned and packed professionally. Services: Fire damage cleanup & repair, Carpet cleaning
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Jack S.Athens, ALReviewed on February 15th, 2022
Services: Flooring, Sewage cleanup Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
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Stacey W.Watson, ALReviewed on February 8th, 2022
Service: Water damage-related mold removal Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
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Heath L.Cullman, ALReviewed on August 30th, 2021
Positive: Professionalism, Quality, Responsiveness Special touch went out of their way to help! Really appreciate them! Service: Water damage-related cleanup & repair
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Mark H.Wagarville, ALReviewed on August 30th, 2021
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value We contacted Special Touch Restoration after we noticed our home was leaking and required a new roof. Special Touch was not our first call, but they were the first to respond. They immediately came out and started addressing our issues. Nathan, Wes and the team were great to work with and ready to help. They kept our family informed throughout the process and worked with us to ensure the job was done right. I highly recommend Special Touch Restoration for any of your water or mold problems.
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Shay R.Guntersville, ALReviewed on July 31st, 2021
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Wes and his team were great! Highly recommend!
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Kathy W.Vinemont, ALReviewed on July 23rd, 2021
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value In the middle of having flooring installed ,they came across black mold, I called Special Touch and they were here first thing in the morning. Very nice employees, they were very detailed in what had to be done,did an excellent job in a very timely manner. We would recommend them to anyone.
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Jon C.Albertville, ALReviewed on July 22nd, 2021
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
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Nicole F.Woodville, ALReviewed on July 16th, 2021
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Super friendly and helpful; fast and efficient. I couldn't have done it without them and wouldn't have even known where to start. I even received a call a couple weeks later just checking in on my family. I will definitely recommend to anyone looking for water cleanup, mold, etc. Service: Water damage-related cleanup & repair
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Alex M.Hartselle , ALReviewed on July 14th, 2021
Positive: Professionalism, Punctuality, Responsiveness

