North Alabama

256-908-8484

South Alabama

251-655-1131
24/7 Emergency Cleanup Services

North Alabama

256-908-8484

South Alabama

251-655-1131
Meet Nathen

Nathen Brazelton

Lead Mitigation Technician

Customers love working with Nathen Brazelton

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Chris J.

Altoona, AL

Posted on Special Touch Restoration

Our church experienced a massive interior water leak, and Special Touch was contacted for services. Nathan answered the call and dispatched a crew within a short amount of time to assess the situation and begin the remediation process. A brief time later more crews arrived as they completed services for other scheduled jobs to join in the restoration process. Water was removed from our church within two hours and they set up their drying equipment immediately to help reduce the water saturation in our walls and floors. I was amazed at how quickly they responded. Each person I spoke to during the process was professional, friendly and knew what they were doing. We have never experienced a situation like this and did not know what to expect. We were advised of the process, all questions were answered, and they assured us that they knew what to do, including working with our insurance company for the pending claim. Everything they advised was accurate and true. Their diligence when submitting their service invoice for us to file with our insurance company was impressive and itemized. Our insurance company conducted an audit with an independent agency using IICRC standards to determine if the services Special Touch were reasonable. Their review almost matched the services performed by Special Touch within such a small variance that our insurance company approved to pay the invoice from Special Touch 100% without any negotiations. This company does what they say they will do, knows what they are doing and without reservation, I would highly recommend their services to everyone. They deserve more than five stars.

Jobs Completed by Nathen Brazelton

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Huntsville , AL

July 16, 2026

We responded to a home where a broken water filter caused significant flooding in the kitchen and an adjacent room. Using our thermal infrared camera and moisture meter, we identified both visible and hidden moisture throughout the affected areas. Our team removed saturated flooring and wet ceiling materials to prevent further damage, then treated all impacted surfaces with an antimicrobial solution to ensure the space was clean, safe, and ready for proper drying and restoration.

Hazel Green, AL

June 8, 2026

We responded to a home where a busted water line caused flooding throughout multiple rooms, saturating the flooring and surrounding materials. Our team performed detailed moisture readings to identify both visible and hidden water intrusion. We then removed the affected flooring to prevent further structural damage and packed up the homeowner’s contents to protect their belongings during the restoration process.

Huntsville , AL

May 6, 2026

First Baptist Church experienced a stage fire, and our team responded quickly to begin the restoration process. We performed controlled demolition to remove all fire‑damaged materials, followed by detailed cleaning and soot removal throughout multiple areas of the church to address both visible and hidden residue. An ozone treatment was then completed to neutralize lingering smoke odors and organic particles, helping restore safe air quality.

Huntsville , AL

April 3, 2026

Our team responded to a water loss caused by a failed water filter that flooded approximately 1,200 sq ft of the facility at SportsMed. Upon arrival, we extracted standing water, stabilized the affected areas, and deployed commercial dehumidifiers and air movers to begin the drying process.

Boaz, AL

April 1, 2026

Water damage traveled through the ceiling into the main hallway of the medical center, resulting in standing water and affecting multiple structural materials. Our team responded immediately to extract the water, assess all impacted areas, and begin controlled drying to protect the facility, maintain safety, and prevent further damage.

Arab, AL

February 12, 2026

This project involved responding to a burst pipe in the upstairs bathroom, which caused water to travel into surrounding areas. Our team performed thorough mitigation, including moisture assessments, removal of affected materials, and drying the impacted spaces to prevent further damage and ensure the home was properly stabilized.

Huntsville , AL

February 5, 2026

A frozen toilet valve burst and caused an unexpected overflow in this unit, leading to water spreading into the surrounding areas. From extraction to structural drying, we’re working to make sure everything is fully stabilized and restored.

Guntersville, AL

February 3, 2026

A pipe burst in the garage ceiling, causing water damage. Our team inspected the affected area, documented moisture levels, and began mitigation to prevent further structural damage.

Owens Cross Roads, AL

January 15, 2026

Our team responded to a water intrusion caused by a loose tub gasket that allowed water to migrate from the bathroom into the adjacent closet. After identifying the source, we assessed the affected materials, performed necessary extraction, and began structural drying to prevent further damage and potential mold growth.

Madison, AL

October 6, 2025

A large water intrusion event impacted multiple units, resulting in widespread structural saturation and the need for coordinated mitigation efforts. Our team responded promptly to assess the extent of the damage, stabilize affected areas, and begin the necessary restoration processes across all impacted spaces.

Birmingham, AL

October 3, 2025

A fire originated inside the apartment, causing severe structural and content damage throughout the affected area. Our team responded promptly to remove all compromised material and begin the mitigation process. Using specialized dry-cleaning methods, including HEPA vacuuming and chemical sponges, we carefully removed soot from salvageable surfaces. These efforts ensured the space was properly cleaned, stabilized, and prepared for the rebuilding phase.

Crossville, AL

October 1, 2025

A failure in the shower drain pan caused water to leak beneath the tile and into the subfloor. We addressed the source of the leak, performed moisture mitigation, and repaired the damaged structural components to prevent further deterioration.

Brownsboro, AL

September 9, 2025

Our team completed thorough inspections, identified affected areas, and implemented targeted remediation procedures to remove contamination at the source. By combining proper containment, HEPA filtration, and antimicrobial treatment, we’re restoring each unit to safe conditions and preventing future microbial growth.

Huntsville, AL

February 25, 2025

When The Collins found themselves in a soggy situation due to a fire sprinkler head burst, they called in the experts at Special Touch Restoration. With lightning speed, our team of technicians swooped in, detected moisture, determined the scope of work, and initiated stabilization and dry-out procedures. Just when we thought the crisis was under control, two more fire sprinkler heads burst in a neighboring building! Unfazed, our team expanded their mission and mitigated the additional units. With expert care, we stabilized everything, ensuring all units dried out completely and were at a clean bill of health. Thanks to our swift and professional response, the rebuild could begin without a hitch. Special Touch Restoration: turning chaos into calm, one dry unit at a time!

Guntersville, AL

February 21, 2025

Help! We’re Trapped in the Basement! Okay, not really... but we DID spend some serious time down there, extracting several inches of water and carefully prepping rugs for their trip back to the shop for a little TLC! We made sure everything was dried out, organized, and ready for the next steps—no basement flood is too much for our team to handle! We might not have been actually trapped, but we sure gave it our all to get everything back to normal!

Boaz, AL

August 26, 2024

We responded to this home because their washing machine supply line had burst, flooding the kitchen and seeping into the adjacent living room, dining room, and crawl space. The family called us to extract the water and dry the affected areas. Within an hour, a team of experts arrived, armed with specialized equipment. We quickly assessed the damage, containing the water and preventing further spread. Powerful pumps were deployed to extract the water, followed by dehumidifiers to combat the lingering moisture. The team also monitored the air quality closely to prevent mold growth, a common hazard after water damage. As the water was removed, the extent of the damage became apparent. The kitchen flooring, which was hardwood, needed to be replaced. Fortunately, the walls showed no signs of water damage. The restoration team worked tirelessly to strip away the damaged materials and prepare the area for repairs. The homeowners were impressed by the professionalism and efficiency of our restoration team. They explained each step of the process, ensuring they understood the timeline and the reasons behind their actions, helping alleviate some of the stress and uncertainty.

Huntsville, AL

June 4, 2024

The Comfort Inn Suites - Huntsville, had water damage due to the sprinklers going off, causing a CAT 3 loss. The water spread from the 2nd floor to the 1st, causing damage in eight rooms and two hallways. We responded within 2 hours of the call to extract the water, and bring in drying fans and dehumidifiers. The damage was extensive enough that we had to remove drywall, insulation, flooring, and gyp-crete underlayment. This allowed the rooms to be properly disinfected and allowed the wood subflooring to dry. The hotel was able to put the rooms back into commission quickly, and was thrilled with the turnaround time.

Huntsville, AL

February 15, 2024

The management reached out to us due to there being a water damage from defective construction. The pipe broke on the first-floor ceiling, flooding several units within the complex. We diligently worked with the tenants to remove belongings and ensure that the belongings were safe during mitigation, effectively remove flooring and drywall, and fully dry all parts of the structure. Once the dry out had been completed, we continued to restore the property, allowing the tenants to safely move back into the units with a clean and proper bill of health.