North Alabama

256-908-8484

South Alabama

251-655-1131
24/7 Emergency Cleanup Services

North Alabama

256-908-8484

South Alabama

251-655-1131
Meet John

John Hinchee

Mitigation Technician

Customers love working with John Hinchee

See All
Chris J.

Altoona, AL

Posted on Special Touch Restoration

Our church experienced a massive interior water leak, and Special Touch was contacted for services. Nathan answered the call and dispatched a crew within a short amount of time to assess the situation and begin the remediation process. A brief time later more crews arrived as they completed services for other scheduled jobs to join in the restoration process. Water was removed from our church within two hours and they set up their drying equipment immediately to help reduce the water saturation in our walls and floors. I was amazed at how quickly they responded. Each person I spoke to during the process was professional, friendly and knew what they were doing. We have never experienced a situation like this and did not know what to expect. We were advised of the process, all questions were answered, and they assured us that they knew what to do, including working with our insurance company for the pending claim. Everything they advised was accurate and true. Their diligence when submitting their service invoice for us to file with our insurance company was impressive and itemized. Our insurance company conducted an audit with an independent agency using IICRC standards to determine if the services Special Touch were reasonable. Their review almost matched the services performed by Special Touch within such a small variance that our insurance company approved to pay the invoice from Special Touch 100% without any negotiations. This company does what they say they will do, knows what they are doing and without reservation, I would highly recommend their services to everyone. They deserve more than five stars.

Jobs Completed by John Hinchee

See All

Madison, AL

June 22, 2026

Our team performed a thorough HVAC cleaning to address a persistent odor. We inspected and cleaned the ductwork, air handler, and related components to remove debris, residue, and odor‑causing contaminants. This process helps improve air quality, eliminate lingering smells, and ensure the system is operating cleanly and efficiently.

Huntsville , AL

May 6, 2026

First Baptist Church experienced a stage fire, and our team responded quickly to begin the restoration process. We performed controlled demolition to remove all fire‑damaged materials, followed by detailed cleaning and soot removal throughout multiple areas of the church to address both visible and hidden residue. An ozone treatment was then completed to neutralize lingering smoke odors and organic particles, helping restore safe air quality.

New Hope, AL

May 5, 2026

Our team responded to a mold growth job. After removing the wallpaper, we opened up sections of the wall to access and remove the affected insulation. Our team suited up in full Tyvek protection and treated the area with an antimicrobial solution to stop the mold at its source. We finished by HEPA‑vacuuming all surfaces to ensure the space was clean, safe, and ready for repairs.

Huntsville , AL

April 3, 2026

Our team responded to a water loss caused by a failed water filter that flooded approximately 1,200 sq ft of the facility at SportsMed. Upon arrival, we extracted standing water, stabilized the affected areas, and deployed commercial dehumidifiers and air movers to begin the drying process.

Boaz, AL

April 1, 2026

Water damage traveled through the ceiling into the main hallway of the medical center, resulting in standing water and affecting multiple structural materials. Our team responded immediately to extract the water, assess all impacted areas, and begin controlled drying to protect the facility, maintain safety, and prevent further damage.

Decatur, AL

March 18, 2026

A busted pipe causing flooding in multiple rooms and the crawlspace, affecting several building materials throughout the structure. Our team performed a full inspection, documented moisture levels, and began mitigation to remove water, stabilize the environment, and prevent further damage.

Arab, AL

February 12, 2026

This project involved responding to a burst pipe in the upstairs bathroom, which caused water to travel into surrounding areas. Our team performed thorough mitigation, including moisture assessments, removal of affected materials, and drying the impacted spaces to prevent further damage and ensure the home was properly stabilized.

Madison, AL

October 6, 2025

A large water intrusion event impacted multiple units, resulting in widespread structural saturation and the need for coordinated mitigation efforts. Our team responded promptly to assess the extent of the damage, stabilize affected areas, and begin the necessary restoration processes across all impacted spaces.

Birmingham, AL

October 3, 2025

A fire originated inside the apartment, causing severe structural and content damage throughout the affected area. Our team responded promptly to remove all compromised material and begin the mitigation process. Using specialized dry-cleaning methods, including HEPA vacuuming and chemical sponges, we carefully removed soot from salvageable surfaces. These efforts ensured the space was properly cleaned, stabilized, and prepared for the rebuilding phase.

Crossville, AL

October 1, 2025

A failure in the shower drain pan caused water to leak beneath the tile and into the subfloor. We addressed the source of the leak, performed moisture mitigation, and repaired the damaged structural components to prevent further deterioration.

Huntsville, AL

February 25, 2025

When The Collins found themselves in a soggy situation due to a fire sprinkler head burst, they called in the experts at Special Touch Restoration. With lightning speed, our team of technicians swooped in, detected moisture, determined the scope of work, and initiated stabilization and dry-out procedures. Just when we thought the crisis was under control, two more fire sprinkler heads burst in a neighboring building! Unfazed, our team expanded their mission and mitigated the additional units. With expert care, we stabilized everything, ensuring all units dried out completely and were at a clean bill of health. Thanks to our swift and professional response, the rebuild could begin without a hitch. Special Touch Restoration: turning chaos into calm, one dry unit at a time!

Guntersville, AL

February 21, 2025

Help! We’re Trapped in the Basement! Okay, not really... but we DID spend some serious time down there, extracting several inches of water and carefully prepping rugs for their trip back to the shop for a little TLC! We made sure everything was dried out, organized, and ready for the next steps—no basement flood is too much for our team to handle! We might not have been actually trapped, but we sure gave it our all to get everything back to normal!

Boaz, AL

August 26, 2024

We responded to this home because their washing machine supply line had burst, flooding the kitchen and seeping into the adjacent living room, dining room, and crawl space. The family called us to extract the water and dry the affected areas. Within an hour, a team of experts arrived, armed with specialized equipment. We quickly assessed the damage, containing the water and preventing further spread. Powerful pumps were deployed to extract the water, followed by dehumidifiers to combat the lingering moisture. The team also monitored the air quality closely to prevent mold growth, a common hazard after water damage. As the water was removed, the extent of the damage became apparent. The kitchen flooring, which was hardwood, needed to be replaced. Fortunately, the walls showed no signs of water damage. The restoration team worked tirelessly to strip away the damaged materials and prepare the area for repairs. The homeowners were impressed by the professionalism and efficiency of our restoration team. They explained each step of the process, ensuring they understood the timeline and the reasons behind their actions, helping alleviate some of the stress and uncertainty.

Scottsboro, AL

August 15, 2024

We performed a full mold remediation and crawl space encapsulation service. Our team conducted an on-site estimate with a professional, no-pressure approach. Throughout the process, our office staff provided clear and thorough communication. The field crew arrived on time each day, treated the property with respect, and completed the work to a high standard. A final walk-through was conducted by Ryan and John, who provided detailed information and reassurance about follow-up support if needed.

Huntsville, AL

July 15, 2024

When Fern Parc Apartments discovered a leak in the attic leading to water damage in one of their units, they knew exactly who to call—Special Touch Restoration. The water had sneakily made its way down the walls and onto the main floor, leaving the rug soaked. But fear not! Our team jumped into action, extracting the water with swift precision and performing the necessary demolition to ensure the unit dried properly. We even managed to skillfully maneuver the contents within the unit to dry without having to remove them from the unit. Our expert intervention ensured minimal disruption for residents and halted further damage to the property. With professional flair and timely response, we showcased our prowess in handling complex water damage scenarios.

Arab, AL

June 14, 2024

We were contacted by the head of the church late at night due to a busted water pipe having flooded the church. We quickly dispatched a crew of technicians to the site to mitigate the water, stabilizing the loss. We then continued to manipulate the contents within the church in order to efficiently pull up carpet, some areas allowing to be carpet cleaned rather than tore out, and perform flood cuts to allow for drying without disrupting the church's services. Life Gate Baptist Church was amazed by how effectively we were able to dry out the church without disrupting services and provided Special Touch Restoration with a generous amount of gratitude.

Albertville, AL

June 6, 2024

Special Touch Restoration sprang into action when Weathers Properties called them about a surprise water feature—thanks to a busted pipe. The team waded into the situation and swiftly extracted the water damage. But wait, there was more! Upon further inspection microbial growth was found lurking, ready to turn the offices into a science experiment. Not on our watch! Our team built containments in each office and treated the affected areas like pros, ensuring no pesky contamination spread. The office were dried out, leaving Weathers Properties all set for the next phase of repair. Quick, efficient, and a little heroic—just another day in the life of Special Touch Restoration!

Madison, AL

May 23, 2024

Due to a unit having a sewage backup and creating microbial growth, we were contacted by the management team of Zen Garden Apartments to have the sewage and microbial growth mitigated from the unit. After a proper inspection, we determined that pulling up flooring and baseboards to expose the concrete floors would be the best in order to properly dry and clean the unit. The structure was thoroughly cleaned and antimicrobials were sprayed to prevent any future microbial growth.

Huntsville, AL

February 15, 2024

The management reached out to us due to there being a water damage from defective construction. The pipe broke on the first-floor ceiling, flooding several units within the complex. We diligently worked with the tenants to remove belongings and ensure that the belongings were safe during mitigation, effectively remove flooring and drywall, and fully dry all parts of the structure. Once the dry out had been completed, we continued to restore the property, allowing the tenants to safely move back into the units with a clean and proper bill of health.