Our church experienced a massive interior water leak, and Special Touch was contacted for services. Nathan answered the call and dispatched a crew within a short amount of time to assess the situation and begin the remediation process. A brief time later more crews arrived as they completed services for other scheduled jobs to join in the restoration process. Water was removed from our church within two hours and they set up their drying equipment immediately to help reduce the water saturation in our walls and floors. I was amazed at how quickly they responded. Each person I spoke to during the process was professional, friendly and knew what they were doing. We have never experienced a situation like this and did not know what to expect. We were advised of the process, all questions were answered, and they assured us that they knew what to do, including working with our insurance company for the pending claim. Everything they advised was accurate and true. Their diligence when submitting their service invoice for us to file with our insurance company was impressive and itemized. Our insurance company conducted an audit with an independent agency using IICRC standards to determine if the services Special Touch were reasonable. Their review almost matched the services performed by Special Touch within such a small variance that our insurance company approved to pay the invoice from Special Touch 100% without any negotiations. This company does what they say they will do, knows what they are doing and without reservation, I would highly recommend their services to everyone. They deserve more than five stars.

We had our hot water heater bust. It flooded our house. We called them Monday with an hour they was here and got started. Did an excellent job. Very hard workers!!!! Would recommend them to anyone and most definitely use again if needed

Special Touch handled the packing up, cleaning, & storage of the contents of our entire home due to a house fire. They did a phenomenal job cleaning and taking care of our personal items. Then, when the time came, they meticulously packed it back up and moved it back into our renovated home. Angie and her crew are honest, easy to work with and awesome people! Thankful THEY were the ones to do this job. God bless!

Special Touch and their entire team truly is special. I cannot say enough nice things about the company and everyone who works for them. We are so grateful for their professionalism and knowledge. They do things right the first time and held our hand through the entire fire recovery process. Thank you for everything!

Cody and the whole team at Special Touch are absolutely amazing!! I have been in property management for 7 years and they are hands down one of the best companies I have worked with!!