North Alabama

256-908-8484

South Alabama

251-655-1131
24/7 Emergency Cleanup Services

North Alabama

256-908-8484

South Alabama

251-655-1131
Meet Chris

Chris Hughes

Contents Lead Technician

Customers love working with Chris Hughes

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Chris J.

Altoona, AL

Posted on Special Touch Restoration

Our church experienced a massive interior water leak, and Special Touch was contacted for services. Nathan answered the call and dispatched a crew within a short amount of time to assess the situation and begin the remediation process. A brief time later more crews arrived as they completed services for other scheduled jobs to join in the restoration process. Water was removed from our church within two hours and they set up their drying equipment immediately to help reduce the water saturation in our walls and floors. I was amazed at how quickly they responded. Each person I spoke to during the process was professional, friendly and knew what they were doing. We have never experienced a situation like this and did not know what to expect. We were advised of the process, all questions were answered, and they assured us that they knew what to do, including working with our insurance company for the pending claim. Everything they advised was accurate and true. Their diligence when submitting their service invoice for us to file with our insurance company was impressive and itemized. Our insurance company conducted an audit with an independent agency using IICRC standards to determine if the services Special Touch were reasonable. Their review almost matched the services performed by Special Touch within such a small variance that our insurance company approved to pay the invoice from Special Touch 100% without any negotiations. This company does what they say they will do, knows what they are doing and without reservation, I would highly recommend their services to everyone. They deserve more than five stars.

Jobs Completed by Chris Hughes

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Huntsville , AL

July 16, 2026

We responded to a home where a broken water filter caused significant flooding in the kitchen and an adjacent room. Using our thermal infrared camera and moisture meter, we identified both visible and hidden moisture throughout the affected areas. Our team removed saturated flooring and wet ceiling materials to prevent further damage, then treated all impacted surfaces with an antimicrobial solution to ensure the space was clean, safe, and ready for proper drying and restoration.

Hazel Green, AL

June 8, 2026

We responded to a home where a busted water line caused flooding throughout multiple rooms, saturating the flooring and surrounding materials. Our team performed detailed moisture readings to identify both visible and hidden water intrusion. We then removed the affected flooring to prevent further structural damage and packed up the homeowner’s contents to protect their belongings during the restoration process.

Huntsville , AL

May 6, 2026

First Baptist Church experienced a stage fire, and our team responded quickly to begin the restoration process. We performed controlled demolition to remove all fire‑damaged materials, followed by detailed cleaning and soot removal throughout multiple areas of the church to address both visible and hidden residue. An ozone treatment was then completed to neutralize lingering smoke odors and organic particles, helping restore safe air quality.

New Hope, AL

May 5, 2026

Our team responded to a mold growth job. After removing the wallpaper, we opened up sections of the wall to access and remove the affected insulation. Our team suited up in full Tyvek protection and treated the area with an antimicrobial solution to stop the mold at its source. We finished by HEPA‑vacuuming all surfaces to ensure the space was clean, safe, and ready for repairs.

Madison, AL

March 18, 2026

A hot water leak in the upper unit went unnoticed for an extended period, allowing moisture to travel downward and cause significant water damage in the unit below. Our team performed a full contents pack‑out, carefully removing and protecting all affected items to prevent further damage. This allowed the space to be safely accessed for mitigation and ensured the customer’s belongings were handled with care throughout the restoration process.

Guntersville, AL

February 3, 2026

A pipe burst in the garage ceiling, causing water damage. Our team inspected the affected area, documented moisture levels, and began mitigation to prevent further structural damage.

Huntsville , AL

November 17, 2025

Due to an upstairs unit shut off not turned off during water meter repairs - water flooded unit below. Our team completed a mitigation of the unit, ensuring all moisture‑affected areas were properly dried and stabilized. With equipment in place and the space thoroughly cleaned, the unit is now prepared for the next phase of restoration

Madison, AL

October 22, 2025

Our team was called in to clean and sanitize the unit after mold growth was discovered. Technicians carefully addressed all affected areas, removing contaminants and applying antimicrobial treatments to ensure the space was safe, clean, and ready for further restoration.

Owens Cross Roads, AL

October 14, 2025

A sink overflow in an upper unit resulted in water migrating downward and causing subsequent damage to the unit below. Our team responded promptly to assess the extent of the intrusion, document affected materials, and begin appropriate mitigation steps

Huntsville, AL

February 25, 2025

When The Collins found themselves in a soggy situation due to a fire sprinkler head burst, they called in the experts at Special Touch Restoration. With lightning speed, our team of technicians swooped in, detected moisture, determined the scope of work, and initiated stabilization and dry-out procedures. Just when we thought the crisis was under control, two more fire sprinkler heads burst in a neighboring building! Unfazed, our team expanded their mission and mitigated the additional units. With expert care, we stabilized everything, ensuring all units dried out completely and were at a clean bill of health. Thanks to our swift and professional response, the rebuild could begin without a hitch. Special Touch Restoration: turning chaos into calm, one dry unit at a time!

Guntersville, AL

February 21, 2025

Help! We’re Trapped in the Basement! Okay, not really... but we DID spend some serious time down there, extracting several inches of water and carefully prepping rugs for their trip back to the shop for a little TLC! We made sure everything was dried out, organized, and ready for the next steps—no basement flood is too much for our team to handle! We might not have been actually trapped, but we sure gave it our all to get everything back to normal!

Huntsville, AL

February 15, 2024

The management reached out to us due to there being a water damage from defective construction. The pipe broke on the first-floor ceiling, flooding several units within the complex. We diligently worked with the tenants to remove belongings and ensure that the belongings were safe during mitigation, effectively remove flooring and drywall, and fully dry all parts of the structure. Once the dry out had been completed, we continued to restore the property, allowing the tenants to safely move back into the units with a clean and proper bill of health.