The customer reached out after a bathtub left running in Unit 403 overflowed, causing water intrusion and damage in that unit as well as in the two units directly below—Unit 303 and Unit 203.
Solutions provided:
We dispatched our emergency team to all three affected units. Technicians performed immediate water extraction, set up containment to stop further spread, and used moisture meters to map saturated areas. We applied structural drying with dehumidifiers and air movers, removed any unsalvageable wet materials, and treated exposed surfaces with antimicrobial agents to prevent mold growth. Throughout the process, we coordinated with building management and tenants, provided progress updates, and documented the mitigation for insurance and future repairs.
Photos & Videos:
Special Touch Restoration technician diligently testing a bathroom ceiling for hidden moisture after water damage from an overflowing bathtub. Essential for multi-unit properties.
Advanced moisture detection around a ceiling access point, crucial for assessing hidden water damage from plumbing leaks near water heaters. Special Touch Restoration ensures thorough assessment.
Ensuring complete drying of concrete subflooring after severe water intrusion. Special Touch Restoration prevents secondary damage and prepares the surface for new flooring.
Bathroom floor in an apartment unit affected by water damage from an overflowing bathtub above. Special Touch Restoration provides comprehensive water remediation services.
Assessing the extent of water damage on hallway flooring in a residential apartment. Our team performs thorough moisture detection and structural drying services.
Before and after water cleanup: This image depicts a standard laundry area within a multi-unit property. Special Touch Restoration handles water damage in all areas.
Close-up of Special Touch Restoration's advanced tools for comprehensive water damage remediation in residential buildings affected by severe leaks.
