Altoona, AL

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Our church experienced a massive interior water leak, and Special Touch was contacted for services. Nathan answered the call and dispatched a crew within a short amount of time to assess the situation and begin the remediation process. A brief time later more crews arrived as they completed services for other scheduled jobs to join in the restoration process. Water was removed from our church within two hours and they set up their drying equipment immediately to help reduce the water saturation in our walls and floors. I was amazed at how quickly they responded. Each person I spoke to during the process was professional, friendly and knew what they were doing. We have never experienced a situation like this and did not know what to expect. We were advised of the process, all questions were answered, and they assured us that they knew what to do, including working with our insurance company for the pending claim. Everything they advised was accurate and true. Their diligence when submitting their service invoice for us to file with our insurance company was impressive and itemized. Our insurance company conducted an audit with an independent agency using IICRC standards to determine if the services Special Touch were reasonable. Their review almost matched the services performed by Special Touch within such a small variance that our insurance company approved to pay the invoice from Special Touch 100% without any negotiations. This company does what they say they will do, knows what they are doing and without reservation, I would highly recommend their services to everyone. They deserve more than five stars.

Albertville, AL

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Nathen and Bailee arrived when they said they would and were very friendly, professional, knowledgeable and efficient. I am most satisfied with the water extraction and cleanup experience. Would not hesitate to call them again if I have a flooding issue.

Guntersville, AL

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I recently faced a tough situation with a sewage backup in my basement, and I can't express enough how grateful I am for the outstanding service provided by Special Touch Restoration. From the moment I made the emergency call, their team was quick to respond and took immediate action to address the issue. I want to especially highlight two team members, John and Nathan. Both were not only highly professional but also incredibly helpful in navigating this challenging situation. They took the time to explain the process, answered all my questions, and made sure I felt supported throughout the entire ordeal. Their expertise and dedication were truly reassuring. What I also appreciated was the company's transparency with their pricing. There were no hidden fees or unexpected charges; I knew exactly what to expect, which made a stressful situation much more manageable. I highly recommend Special Touch Restoration to anyone in need of prompt and reliable service. They exceeded my expectations, and I will definitely be using them again in the future if the need arises. Thank you, John, Nathan, and the entire team for your exceptional service!

Huntsville, AL

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They are very knowledgeable and helpful. I cannot recommend them enough!

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I can’t express enough gratitude to the team at Special Touch Fire and Water Restoration in Guntersville, Alabama. After our apartment flooded, we were overwhelmed and unsure of how to even begin cleaning up the mess. From the moment Jamison, John, Josh, and Ryan arrived, they put us at ease with their professionalism, kindness, and expertise. This incredible team went above and beyond to not only clean and restore our space but also to make a stressful situation much more manageable. They were incredibly thorough, ensuring every detail was addressed with care. Their friendly attitudes and willingness to answer our questions truly made a bad experience so much better. What touched us most was the way they handled everything with such respect, including my plants and sentimental items displayed in memory of our deceased son. They came into our home with care and compassion, respecting our space while helping to restore it during a difficult time. I highly recommend Special Touch Fire and Water Restoration for anyone in need of restoration services. Their dedication to their work and the compassion they show to their clients truly set them apart. Thank you again to Jamison, John, Josh, and Ryan for everything—you turned a disaster into a manageable and even positive experience!

Huntsville, AL

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Special Touch and their entire team truly is special. I cannot say enough nice things about the company and everyone who works for them. We are so grateful for their professionalism and knowledge. They do things right the first time and held our hand through the entire fire recovery process. Thank you for everything!

Albertville, AL

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Jamison and the team have a deep commitment to people. People matter at Special Touch Restoration and it shows in their excellence of service!

Albertville, AL

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Jameson and Cody are supportive in many ways other than just the physical clean up. Thanks guys for all you do for our community.

Fort Payne, AL

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Arrived on a Saturday morning to my recently purchased home to find it covered in 3 inches of water due to a broken supply line to the toilet. Found this company online. They answered the phone immediately, arrived within an hour, and promptly began damage mitigation. Every team member at my house has been polite and professional and the owner/manager very responsive to my questions. They have helped make a disaster much more bearable. I highly recommend.

Huntsville, AL

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Cody and the whole team at Special Touch are absolutely amazing!! I have been in property management for 7 years and they are hands down one of the best companies I have worked with!!

Grant, AL

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I own a HVAC company that we’ve been called out for moisture, mold, and other problems that we were not sure of the issue. I recommend Special Touch to give a second opinion. Jamison and his company are top notch, and honest!